Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennifer Millin

Jennifer Millin

November 27, 2024

5  out of  5
rating by Jennifer Millin
"Gabby Stevens was amazing to work with! We were debating on switching to State Farm from American Family & Gabby was able to provide a comparison of what we would gain by making the switch! It was an easy decision & I'm so glad we had a great agent to help us through the transition! It was honestly the most seamless change & I recommend working with Gabby if wanting to make a change!"
We responded:
"Jennifer, thank you for sharing your experience! I'm happy to hear that Gabby was able to assist you with the transition from American Family to State Farm. We strive to make these processes as smooth as possible, and it's wonderful to know that Gabby provided a clear comparison to help with your decision. If you have any further questions or need assistance in the future, our office is here to help!"
Profile photo of KaSandra Springer

KaSandra Springer

November 22, 2024

5  out of  5
rating by KaSandra Springer
"Gabby has been great to work with! Any time I have questions (which I have many!) she is quick to answer or find a solution. She has helped us get the best plan that fits our needs."
We responded:
"KaSandra, thank you for your wonderful review! I'm glad to hear that Gabby has been so helpful and responsive to your questions. It's great that she was able to assist you in finding the best plan for your needs. We appreciate your trust in our office and are always here to help with any future questions or needs you may have. - Frank Steward - State Farm Insurance Agent, New Richmond, WI"
Profile photo of Christina Snaza

Christina Snaza

November 19, 2024

5  out of  5
rating by Christina Snaza
"Gabby is such a pleasure to work with! She made our transition to State Farm a smooth one, and since that time, has been helpful and prompt in her responses. My husband and I appreciate her friendly and professional demeanor!"
We responded:
"Christina, thank you so much for your wonderful review! I'm glad to hear that Gabby made your transition to State Farm smooth and has been consistently helpful and prompt. It's great to know that you and your husband appreciate her friendly and professional demeanor. We're grateful to have her on our team and are always here to assist you with any future needs or questions. - Frank Steward - State Farm Insurance Agent, New Richmond, WI"
Profile photo of Sheila Klimpke

Sheila Klimpke

November 15, 2024

5  out of  5
rating by Sheila Klimpke
"Great working with Gabby Steven’s. Answered all my questions with patience and understanding over several weeks !,til finally changing to State Farm from another insurance company I had been with for 24 years."
We responded:
"Sheila, thank you for sharing your experience! I'm happy that Gabby was able to assist you with patience and understanding throughout the process. It's wonderful to know you felt confident enough to switch to State Farm after 24 years with another company. We're grateful to have you with us and are here for any future needs or questions you may have. - Frank Steward - State Farm Insurance Agent, New Richmond, WI"
Profile photo of Brenda Johnson

Brenda Johnson

November 14, 2024

5  out of  5
rating by Brenda Johnson
"Gabby took care of everything I needed in a very quick manner. Thank you."
We responded:
"Gabby is a fantastic part of our team, and I'm glad she could assist you so efficiently. Thank you for sharing your positive experience with us. - Frank Steward - State Farm Insurance Agent, New Richmond, WI"
Profile photo of Jason Watters

Jason Watters

October 2, 2024

5  out of  5
rating by Jason Watters
"Lisa and the agency did an outstanding job! Great rates and great service! Highly recommend!"
We responded:
"Thank you, Jason! I'm glad Lisa and our team could provide you with great rates and service. We appreciate your recommendation and are here for any future needs you may have. - Frank Steward - State Farm Insurance Agent, New Richmond, WI"
Profile photo of Jeremy B

Jeremy B

July 30, 2024

1  out of  5
rating by Jeremy B
"I can’t say enough bad things about State Farm. Everyone is all smiles unit you have a claim. In my case, water damage. I’ve not been able to get an adjuster to call me back for over a month so I can get payment for coverage I have(literally dozens of calls and emails and not a single response in 6 weeks). The agent’s office is apparently unwilling or unable to affect any action on their end as well. One person here was friendly about it and said they would try, the other pretty dismissive bordering on rude. What do I have to complain about with my unusable basement going on 2 months…?! I have to ask what’s the point in having coverage if nobody will settle the claim when the time comes? “Like a good neighbor, state Farm won’t call you back” should be their slogan. I will never use them again. If you are in this situation, file a complaint with your insurance commissioner, I have."
We responded:
"Hey Jeremy, I'm really sorry to hear about your experience with your water damage claim. I understand how frustrating it must be to deal with an unusable basement for so long. It's concerning that you haven't received a callback from an adjuster despite your numerous attempts. Our office strives to provide the best service possible, and it's disappointing to learn that we fell short in your case. I'll make sure to address this with our team to improve our response times and communication. If there's anything else we can do to assist you, please don't hesitate to reach out directly to our office. Your feedback is valuable, and we want to ensure we address any concerns you have. - Frank Steward - State Farm Insurance Agent, New Richmond, WI"
Profile photo of John Framsted

John Framsted

July 24, 2024

1  out of  5
rating by John Framsted
"Mary has had a revised policy into the underwriting for two months. Not acceptable in my dealing. Hard to believe."
We responded:
"Hey John, Thanks for sharing your feedback. I'm really sorry to hear about the delay with Mary's revised policy. That's definitely not the experience we aim to provide. I'll make sure to look into this and see what we can do to speed things up. Please feel free to reach out to our office if you have any more concerns or need further assistance. - Frank Steward - State Farm Insurance Agent, New Richmond, WI"
Profile photo of Jason Hoffman

Jason Hoffman

May 23, 2024

5  out of  5
rating by Jason Hoffman
"Gabby is such a wonderful person. We felt we were overpaying for auto insurance with another company, so I got in touch with Gabby to see if we could find a lower monthly payment. She was so kind and accommodating to my schedule. Not only was she able to cut our premium by more than half what we were previously paying, but she also helped us come to the realization that we were lacking the rental insurance coverage we needed. So she was able to get everything covered for us, with more than twice the coverage for less than half of what we were previously paying. We couldn't be happier and more relieved to have gotten in touch with her. Thanks Gabby and team!"
We responded:
"Jason, we are thrilled to have provided you with such a positive experience! We are pleased that Gabby could assist you in finding better coverage at a lower cost. Your satisfaction and peace of mind are our top priorities. Thank you for choosing our office for your insurance needs! - Frank Steward - State Farm Insurance Agent, New Richmond, WI"
Profile photo of Rob Wald

Rob Wald

May 2, 2024

5  out of  5
rating by Rob Wald
"This team is the best! Why pay more for less?"
Profile photo of Richard Kops

Richard Kops

April 24, 2024

5  out of  5
rating by Richard Kops
"I did a review of my policies with Lisa Simonet yesterday. She demonstrated an extremely high level of knowledge about my policies. I'm very satisfied with her recommendations. Rich Kops"
We responded:
"Richard, thank you for your five-star review! I'm glad you had a great experience with Lisa. If you have additional questions, don't hesitate to drop by our office or give us a call! -Frank "
Profile photo of Jessica Anderson

Jessica Anderson

April 11, 2024

5  out of  5
rating by Jessica Anderson
"Lisa was great to work with! Friendly and helpful. Our family has been with State Farm for decades and glad they referred me here."
Profile photo of Brenda Schmidt

Brenda Schmidt

April 3, 2024

5  out of  5
rating by Brenda Schmidt
"Lisa Simonet went above and beyond all expectations when we were looking for home insurance. Her response, follow ups and extra effort taken in getting us covered at a reasonable rate was extremely appreciated. We would highly recommend calling her if you are looking for insurance"
Profile photo of Tom Aubuchon

Tom Aubuchon

March 15, 2024

5  out of  5
rating by Tom Aubuchon
"Today, I met with Lisa Simonet and she was beyond amazing! She not only addressed my concerns and needs but reviewed all my policies. After review, I did some changes based upon her detailed reviews. In closing, I have never had this level of service from any agent in the last 40 years. Her dedication, honesty, and knowledge was a breath of fresh air. She is truly a great person, both professionally as well as an individual. If I could give six stars, I would."
Profile photo of Wendy Bauman

Wendy Bauman

November 22, 2023

5  out of  5
rating by Wendy Bauman
"Many thanks to Lisa in helping us with our insurance needs today! We stopped by to address one issue we had but Lisa patiently reviewed all aspects of our policies and make adjustments and improvements. Thanks Lisa!!"
We responded:
"Hi Wendy! Thank you so much for your kind words. I am lucky to have Matthew as a part of my team. I am glad that he has been able to help you navigate through the claims process. Sometimes it can be a lot. Thank you for being a part of our State Farm Insurance Family!"
Profile photo of Joe McClung

Joe McClung

November 10, 2023

1  out of  5
rating by Joe McClung
"I have been a State Farm customer for over 35 years. I was recently notified that I’m being dropped as a customer based on my number of claims. I was never notified of a threshold risk in addition to not knowing a homeowners claim (approved or denied) is a major negative to your status with State Farm. This most recent homeowners claim was denied btw. If this agency would have notified me of this risk regarding my claims…I would have easily paid out of pocket costs for my claims. I couldn’t be more displeased with this agency and their lack of guidance through this experience. In fact…I asked to talk to Frank Steward about my circumstance and he never called me back. I would not recommend this agency. It was in your hands to call me back. No excuse for not following up."
We responded:
"Hello Joe. We sincerely apologize for the negative experience you had. Unfortunately, this situation was out of our hands. We are genuinely sorry for any inconvenience that was caused. "
Profile photo of todd parnell

todd parnell

November 1, 2023

5  out of  5
rating by todd parnell
"Frank is great to work with! Matt responded to my phone call within half hour regarding questions I had about life insurance and Lisa is awesome !! She took her time with me and answered all questions and helped me tremendously . Highly recommend StateFarm!!! Thanks much ,Sheila"
We responded:
"Todd, thank you for your five-star review! Our team is committed to helping our Good Neighbors, and I'm glad that we were able to help you with your life insurance needs. Thank you for your kind words and recommendation. We appreciate your business! -Frank"
Profile photo of Katie Speer

Katie Speer

October 20, 2023

5  out of  5
rating by Katie Speer
"Not only is Frank a nice and friendly guy Mary is outstanding in customer service and truly making you feel part of the family. Thank you for your kindness, your business, and insuring my home, auto, life insurance and business policy. You guys are a tier above all the rest! Owning a business myself makes me feel even more comfortable with how you guys run yours. Thank you for being such wonderful kind people."
We responded:
"Thank you, Katie! It's a pleasure to hear we were able to help with your Auto, Life, Home, and Business Insurance needs. Please feel free to give us a call if you have any questions."
Profile photo of Diane Susan

Diane Susan

October 14, 2023

5  out of  5
rating by Diane Susan
"We have been with State Farm for more than 50 years. We have always gotten great service and response from them. Frank Steward has always helped us get the right insurance for an affordable rate. If you are looking for insurance go to State Farm and ask for Frank."
We responded:
"Thank you for being a loyal customer to Frank Steward State Farm. It's good neighbors like you that make us proud of what we do! Please give us a call if we can help with anything further. "
Profile photo of Lori Klingler

Lori Klingler

October 6, 2023

5  out of  5
rating by Lori Klingler
"Lisa is awesome to work with! She answered all my questions and got me the best rate possible. I would highly recommend"
We responded:
"Lori, we're delighted you had a positive experience working with Lisa! Thank you for your kind words and for recommending our services. If you have questions or insurance needs in the future, please don't hesitate to reach out. We're here to assist you. -Frank"
Profile photo of Deborah Burrows

Deborah Burrows

September 27, 2023

5  out of  5
rating by Deborah Burrows
"They are always friendly and helpful."
We responded:
"Deborah, we appreciate your kind words! Our team is very passionate about helping our Good Neighbors. Thank you for your continued support! -Frank"
Profile photo of Mary Liepold

Mary Liepold

September 26, 2023

5  out of  5
rating by Mary Liepold
"Called Mary on Friday for help with a pontoon we wanted to buy and transport. She got everything in place for our Saturday pickup and transfer. Nice!!! Thanks Mary!"
We responded:
"Thank you for your kind word, Mary! Frank Steward State Farm is happy to have you as a good neighbor! "
Profile photo of Gary Ujifusa

Gary Ujifusa

September 13, 2023

5  out of  5
rating by Gary Ujifusa
"Our previous State Farm agent Wendy Peterson retired and we were transferred to Frank Steward. I decided to take this transition to shop the competition which I did. There were a few companies that were less money. I also met with Frank. Local guy, very professional and friendly. I felt bad because shortly after switching to his office I had windshield damage and then for first time ever hail damage to both our cars! But here’s to me the main thing. Each time we’ve had to file a claim State Farm makes it easy, painless and a real breeze. The windshield and hail damage were no exception. Would other companies do as well? Maybe but we’ve had experience with another company when a guy hit my wife’s parked car, left his insurance information and we had to deal with his company. Finally had the work done but it wasn’t an easy process. Long review but I hope it’s helpful. I’m no longer shopping."
We responded:
"Hi Gary, thank you for sharing your experience with us. We greatly appreciate your feedback. We’re sorry to hear about the windshield and hail damage you experienced, but we are pleased you found the process painless. The team and I truly appreciate your business. Please do not hesitate to reach out with questions or concerns. Thank you for choosing the Frank Steward State Farm Team! -Frank"
Profile photo of Kasandra Dubois

Kasandra Dubois

August 18, 2023

5  out of  5
rating by Kasandra Dubois
"Quick and easy process to on board. Attentive agent"
We responded:
"We appreciate your five-star review, Kasandra! Our team is grateful for your feedback, and we’re looking forward to serving you in the future! -Frank"
Profile photo of William Bengston

William Bengston

August 1, 2023

5  out of  5
rating by William Bengston
"State Farm is the insurance to get. Great experience with Lisa Simonet."
We responded:
"Thank you for the five-star review, William! We appreciate your feedback, and we look forward to serving you in the future! -Frank "