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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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nancy berends

March 26, 2025

5  out of  5
rating by nancy berends
"Matt helped me with an issue and it was taken care of immediately. Thanks Matt Nancy"
We responded:
"Thank you, Nancy, for sharing your experience! I'm happy to know that Matt was able to assist you promptly. We appreciate your feedback and are here to help with any future needs you may have."
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Nicholas Moore

March 14, 2025

5  out of  5
rating by Nicholas Moore
"Gabby was thorough, communicative, pleasant, and helpful. Everyone there typically is. I recommend doing business with Frank & crew!"
We responded:
"Thank you, Nicholas, for your wonderful feedback! I'm glad to hear that Gabby and the rest of the team were able to provide you with such a positive experience. Your recommendation means a lot to us. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
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Jeramiah

March 7, 2025

2  out of  5
rating by Jeramiah
"Didn't have a good experience with state farm."
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Tammy Molohon

March 7, 2025

5  out of  5
rating by Tammy Molohon
"Matt has gone above and beyond over the past few months to help me maintain all my kids’ policies, get renters insurance, and recently helped me save a bunch on car insurance. When I was in a bind he found ways to keep all my coverage and policies. I truly appreciate his time, and patience. Especially during this difficult period."
We responded:
"Thank you, Tammy, for sharing your experience! I'm happy to know that Matt has been able to assist you with maintaining your kids' policies and finding savings on insurance. It's wonderful to hear that he was able to support you during a challenging time. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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Dennis Albright

February 20, 2025

5  out of  5
rating by Dennis Albright
"Competitive rates and top tier customer service by Lisa"
We responded:
"Thank you, Dennis! I'm happy to hear that you found our rates competitive and appreciated the excellent service from Lisa. We are grateful to have her on our team."
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Nancy Anne and Michael Kalista

February 17, 2025

5  out of  5
rating by Nancy Anne and Michael Kalista
"Lisa S. is the embodiment of outstanding customer service! I can't say enough about her! She provided me with excellent detail, followed through on all my questions, offered suggestions for improved coverage and fielded a number of questions with professionalism and grace. And, even after I went back more than once with questions in a particular area, she was patient and understanding. She is a true asset to State Farm; so reassuring to know there is a trusted resource in Lisa at the other end of the phone! I am grateful."
We responded:
"Thank you, Nancy Anne and Michael, for sharing your experience! I'm delighted to hear that Lisa provided you with such exceptional service. Her dedication to answering your questions and offering valuable suggestions truly makes her a valuable part of our team. We're here for any future needs or questions you may have!"
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Sienna

February 7, 2025

5  out of  5
rating by Sienna
"Lisa was very helpful in helping me decide what insurance I needed and even took call on weekends to help us out"
We responded:
"Thank you, Sienna! I'm glad to hear that Lisa was able to assist you in choosing the right insurance and was available even on weekends. Her dedication is truly appreciated, and we're grateful to have her on our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Olga Trujillo

February 5, 2025

5  out of  5
rating by Olga Trujillo
"Frank Steward, State Farm Insurance, has amazing customer service! We had been working with another agent further away but had difficulty getting them to help. Lisa Simonet at this State Farm Office has been amazing! She gets back to you quickly, is transparent, honest and does what she says she will do!! We can't tell you how much she has helped us and how much money she has saved us in both our business insurance as well as our personal insurance policies!!"
We responded:
"Thanks, Olga, for sharing your experience! I'm happy to hear that Lisa has been helpful and quick in assisting you with your business and personal insurance needs. Her commitment to honest and clear service really makes a difference. If you need more help or have any questions, feel free to contact our office."
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Quentin Veitch

February 4, 2025

5  out of  5
rating by Quentin Veitch
"Very good service and good price"
We responded:
"Thank you, Quentin, for your positive feedback! I'm happy to know that you found our service and pricing satisfactory. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Lane Coen

February 4, 2025

5  out of  5
rating by Lane Coen
"Lisa was great to work with! Great price, and very responsive"
We responded:
"Thank you, Lane, for sharing your experience! I'm happy to know that Lisa provided you with excellent service and a great price. Her responsiveness is truly valued in our team. If you have any further questions or need assistance, feel free to reach out anytime."
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Thuder Gecko

January 20, 2025

5  out of  5
rating by Thuder Gecko
"Lisa is awesome to work with. She got me the best coverage at the best price possible. It's so nice to work with a real person that cares. Thank you Lisa, for a smooth trasition from online mediocre service to a live human-based CARE."
We responded:
"I'm happy to hear that Lisa provided you with excellent service and the best coverage at a great price! It's wonderful to know that you appreciated the personal touch and care she offered. If you have any more questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
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Joy Christensen

January 10, 2025

5  out of  5
rating by Joy Christensen
"Lisa was great to work with, she got us a quote quickly and has been very helpful with all things insurance!!"
We responded:
"Thank you, Joy, for sharing your experience! I'm happy to hear that Lisa provided you with a quick quote and was so helpful with your insurance needs. Our team is dedicated to making the process as smooth as possible. If you have any more questions or need further assistance, feel free to reach out!"
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nick jilk

January 9, 2025

5  out of  5
rating by nick jilk
"The staff here were very friendly and helpful! They were able to cut my auto bill in half for the same or better coverage! Every time I call im able to talk to a person. I can't say enough good about them. Thank you!"
We responded:
"Thank you, Nick, for sharing your experience! I'm glad our team could assist you in reducing your bill while maintaining or even improving your coverage. It's wonderful to know that you appreciate being able to speak with someone whenever you call. We truly value your feedback and are here to help with any future needs or questions. Take care!"
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Lori Watters

January 9, 2025

5  out of  5
rating by Lori Watters
"Lisa Simonet at State farm will answer all your questions & get you the best rates available. We currently left our insurance company we have been with for 10 years plus to carry everything over here for a better rate With the help of Lisa! Very friendly and helpful!"
We responded:
"Thank you, Lori, for sharing your experience! I'm happy to know that Lisa was able to assist you with all your questions and secure the best rates for you. It's great to hear that you found her friendly and helpful. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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stephanie murphy

January 9, 2025

5  out of  5
rating by stephanie murphy
"Thank you for all your help!!"
We responded:
"Stephanie, I'm so glad you found our help valuable! Your feedback means a lot to us. If you ever need assistance again, feel free to reach out. We're here for you!"
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Corey Mintz

January 7, 2025

5  out of  5
rating by Corey Mintz
"Gabby was very professional and helped my family save some money and with this economy we needed it!"
We responded:
"Thank you, Corey, for sharing your experience! I'm glad to hear that Gabby was able to assist your family professionally and help save some money. It's wonderful to know that our team can make a positive impact, especially in challenging times. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Melissa McLean

December 19, 2024

5  out of  5
rating by Melissa McLean
"Matthew G is the best! He is thorough, fair and takes time to answer all of our questions."
We responded:
"I'm happy to hear that Matthew G provided such thorough and fair service, Melissa! It's wonderful to know he took the time to answer all your questions. If you need any further assistance or have more questions, feel free to reach out to our office. Thank you for your feedback!"
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Lorelei Sanger

December 18, 2024

5  out of  5
rating by Lorelei Sanger
"Great group of people to work with. Knowledgeable. Penny Beard was very helpful with my policy."
We responded:
"Hi Lorelei! I am glad to hear that you have good experiences with my team! If you ever need anything, please do not hesitate to call!"
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Steffanie Prinsen

December 18, 2024

5  out of  5
rating by Steffanie Prinsen
"I’m very happy with how friendly the staff is and how fast and efficient everything went. If you’re looking for a reasonable home owner/vehicle insurance company State farm would be the choice!"
We responded:
"Thank you for the amazing five-star review, Steffanie! We appreciate your feedback and support. Please let us know if there is anything else you may need. -Frank"
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Rachel Bauer

December 18, 2024

5  out of  5
rating by Rachel Bauer
"If you need added life insurance, I would recommend giving Gabby a call. She can provide quotes that will help you and your families peace of mind for the future. She was very respectful and courteous, plus provided the quotes in a very timely manner. It’s worth a few minutes of your time!"
We responded:
"Thank you, Rachel, for your wonderful feedback! I'm happy to hear that Gabby was able to assist you with your insurance needs. Her respectful and courteous service, along with her promptness, truly reflects our commitment to providing excellent support. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Jeanna Hayes

December 18, 2024

5  out of  5
rating by Jeanna Hayes
"Mary Galli was wonderful to work with. We asked for a quote and she was professional, timely and attentive to detail. Thanks for all the help!"
We responded:
"I'm happy to hear about your positive experience with Mary, Jeanna! Her professionalism and attention to detail are truly valued in our office. Thank you for sharing your feedback. If you need any further assistance, feel free to reach out!"
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Jordan Broderick

December 18, 2024

5  out of  5
rating by Jordan Broderick
"Gabby Stevens was very helpful with our home and auto insurance needs. Highly recommend."
We responded:
"Thank you, Jordan, for your kind words! I'm glad to hear that Gabby was able to assist you with your insurance needs. We truly appreciate your recommendation. "
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Jennifer Millin

November 27, 2024

5  out of  5
rating by Jennifer Millin
"Gabby Stevens was amazing to work with! We were debating on switching to State Farm from American Family & Gabby was able to provide a comparison of what we would gain by making the switch! It was an easy decision & I'm so glad we had a great agent to help us through the transition! It was honestly the most seamless change & I recommend working with Gabby if wanting to make a change!"
We responded:
"Jennifer, thank you for sharing your experience! I'm happy to hear that Gabby was able to assist you with the transition from American Family to State Farm. We strive to make these processes as smooth as possible, and it's wonderful to know that Gabby provided a clear comparison to help with your decision. If you have any further questions or need assistance in the future, our office is here to help!"
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KaSandra Springer

November 22, 2024

5  out of  5
rating by KaSandra Springer
"Gabby has been great to work with! Any time I have questions (which I have many!) she is quick to answer or find a solution. She has helped us get the best plan that fits our needs."
We responded:
"KaSandra, thank you for your wonderful review! I'm glad to hear that Gabby has been so helpful and responsive to your questions. It's great that she was able to assist you in finding the best plan for your needs. We appreciate your trust in our office and are always here to help with any future questions or needs you may have. - Frank Steward - State Farm Insurance Agent, New Richmond, WI"
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Christina Snaza

November 19, 2024

5  out of  5
rating by Christina Snaza
"Gabby is such a pleasure to work with! She made our transition to State Farm a smooth one, and since that time, has been helpful and prompt in her responses. My husband and I appreciate her friendly and professional demeanor!"
We responded:
"Christina, thank you so much for your wonderful review! I'm glad to hear that Gabby made your transition to State Farm smooth and has been consistently helpful and prompt. It's great to know that you and your husband appreciate her friendly and professional demeanor. We're grateful to have her on our team and are always here to assist you with any future needs or questions. - Frank Steward - State Farm Insurance Agent, New Richmond, WI"